Terms and conditions

 Rules and Regulations

1.General Provisions

1.These regulations define conditions under which reservation and letting of accomodation places is made in each cabin. Reservation is equivalent to accepting the provisions of Regulations.The contract between the Guest and the Hirer is concluded once the reservation is made on-line, via e-mail or telephone.

2. Reservation

1. In order to make a reservation, the Guest books each cabin for a chosen period of time. A confirmation of pre-reservation is sent to Guest’s email address. In case the deposit is not paid in time set in the confirmation, the Hirer saves the right to cancel the reservation.

2.The confirmation of reservation sent to the Guest includes-

• the dates of stay

• the price of stay

• information of the amount of the deposit

• the bank account details

• general rental agreements

3. After the deposit is posted onto our bank account, the Guest will get the confirmation of reservation and contact details to our Representative responsible for check-in and check-out.

Deposit- pursuant to Art. 394 of the Civil Code the paid deposit is non-refundable.

4.According to the conditions of the refundable offer, the reservation can be cancelled without any fees up to 14 days before the day of the check-in. If the reservation is cancelled later than 14 days to arrival, or the Guest does not arrive, the 30% deposit is not to be refunded. In order to confirm the reservation, the payment of 30% deposit is required, the rest of the amount is to be paid 14 days before the check in date. 

5. According to the conditions of the non-refundable offer, the reservation cannot be cancelled or modified without any fees or refund. The prepayment of the full price is required.

3. Rental Agreements

1.The letting of the cabin covers the utility bills, single-use items i.e. cosmetics and cleaning supplies, as well as  services commonly available for the Guests.

2. The hotel day starts at 4 p.m on the day of arrival and ends at 11 a.m on the day of departure.

3. The possibility of earlier check-in depends on current occupancy rate and is considered individually by the Hirer. Regardless of the Hirers goodwill, earlier check-in cannot be guaranteed in advance. In order to obtain the earlier check-in warranty, a previously set price needs to be paid.

4.The possibility of later check-out  depends on current occupancy rate and is considered individually by the Hirer. Regardless of the Hirers goodwill, later check-out cannot be guaranteed in advance. In order to obtain the later check-out warranty, a previously set price needs to be paid.

5. The Hirer offers services in each cabin accordingly to its category and standard. Any disclaimers to the service quality should be reported to the Customer Service.

6. The Guest is obliged  to inform the hirer about any incident which may lead to  material damage or imperil other guests staying on the premises immediately. 

7. The Guest can use the cabin only for housing purposes and cannot sublease the cabin to other Guests.

8. When making a reservation, the Guest accepts the service fee in the amount set in the reservation confirmation. 

9. Children to the age of 3 sleeping in bed with parents or in a crib not requiring the linen are not taken into consideration in the price of stay. In other cases children are accounted for in accordance with the rental agreements.

10. In Zakopane a tourist tax in the amount of 2 PLN per person a day is obligatory. The tourist tax is not included in the price of stay.

11. As a part of rental agreement the Guest shall be granted one level ground parking space. The Hirer shall not be liable for any damage or larceny of a car or any other vehicle belonging to the Guest left in front of the building or unguarded car park.

12. The check-in after 10 p.m or check-out before 8 a.m should be reported in advance and prearranged with the Representative. Late check-in and early check-out is paid additionally.

 

4. Clients obligation

1.The actual number of people accommodated in the cabin is limited to the number of people declared in the confirmation of reservation. The Guest is obliged to inform the Hirer on the change of number of people accommodated in the cabin. Should the cabin be used not in accordance with the rental agreements, the hirer  retains the right to refuse accommodation in the booked cabin. In case such situation occurs, the Guest is obliged to pay the whole price of stay.

2. The client is obliged to notify the hirer of the will to accommodate any additional guests before such situation occurs. The hirer retains the right to refuse to accommodate the additional guests if their number exceeds the technical capacities of the cabin. The cost of an additional guest is to be accounted according to the settlement between the Guest and the Hirer.

3.The Guest is obliged to follow the rules of good neighbourliness. The curfew  begins at 10  p.m and ends at 6 a.m the following day. Non-compliance with the curfew requirements may result in a request that the infringing person ejects the facility without any compensation or refund.

4.The client and one’s guests  are held responsible for any damages caused both in the cabin as well as on site. They are obliged to inform the Hirer and shall bear all costs arising from them immediately.

5. The Guest is obliged to present a photo I.D confirming the Guests identity. If the Guest refuses to do so, the Representative is obliged to refuse the check-in and accommodation.

 

5. Additional service

1.Animals are not accepted.

2.A baby crib is available with an additional fee in the amount of 20 PLN a day.

3.Losing the keys to the cabin results in charging an additional fee in the amount of 100 pln.

 

6. Reservation amendments

1.Altering the reservation  after one is confirmed is possible only by individual consensus between the Guest and the Hirer. The alteration of reservation is approved and confirmed by sending a reservation confirmation via email.

 

7.Transfer of rights and obligations

The Client can transfer all the rights arising from the reservation to another person if the person assumes all the obligations  stemming from the reservation. In such case the Guest is obliged to inform the Hirer on the transfer immediately by giving the personal details of the person assuming the rights and obligations arising from the settlement. The Representative/ Receptionist is obliged to make necessary changes in reservation and to approve the reservation by sending the reservation confirmation via email.

 

8.Force Majeure Clauses

1.A party to the agreement can waive from the liability for non-performance or improper performance of the rental agreements if one has occured as a result of force majeure.

2. For purposes of the agreement- the force majeure is every situation preventing proper performance of the agreement  which is out of control and could not be foreseen or prevented at the time of settling the agreement i.e. acts of nature, state of emergency, martial law, new legislation or administrative decisions, technical malfunction impacting the performance of the agreements and/or any situation of similar nature.The party requesting for waiver of liability - according to the point above- is obliged to immediately inform  the other party in written form on the occuring force majeure justifying the request.

 

9.Governing Law

The law applicable for any disputes between the Guest and the Hirer is the Polish law. Any disputes will be settled by the Court having jurisdiction over the company's seat.

10.Processing and protection of personal data

We kindly inform, that Gorska Grupa Inwestycyjna Mastalski Matanyj General Partnership will process the Guests’ personal data provided during reservation in matters necessary for check-in, implementation of the laws (including tax) and safeguarding the Company’s legitimate interests, i.e. assertion of possible claims whether or not pertaining to Company assets, as well as defense of any third party claim.

We inform that in relation to the aforementioned data the Guest holds the right to its withdrawal, correction and erasure as well as constraint and transfer of the data processing and objection to data processing. Note, that providing it is essential for the reservation process. In case the data is not provided, the check-in procedure will be impossible to conduct. We kindly inform you that due to data processing the Guest holds the right to submit complaints to the President of the Office of Personal Data Protection ( Stawki St. 2, 00-193 Warsaw).

Hirer:

Gorska Grupa Inwestycyjna Mastalski Matanyj General Partnership

Kasprusie St. 6, 34-500 Zakopane

Tax Identification Number 7361730574

 

Procedure of complaint handling addressed to Osada Bachledzki Wierch by personal customers

1.Gorska Grupa Inwestycyjna Mastalski Matanyj General Partnership headquartered in Zakopane, Krupowki St. 4 34-500  registered into Register of the Entrepreneurs kept by District Court for Kraków- Śródmieście for  XII Commercial Department of National Court Register under National Court Register Number 0000782149; Tax Identification Number 7361730574 represented by and on which behalf act associates:

-Kamil Mastalski

-Wojciech Matanyj

 

(hereinafter called Osada Bachledzki Wierch) handles complaints reported by the customers in a way and on schedule established in the following procedure, unless the legal relationship between the Osada Bachledzki Wierch and the customer (e.g. agreement) specifies otherwise.

2. For the purpose of the following procedure “the customer” is regarded as a client within the meaning of the law from 23th April 1964 r. of the Civil Code  (Dz. U. z 2014 r. poz. 121) using the services of Osada Bachledzki Wierch and addressing  a complaint.

3. For the purpose of the following procedure “ the complaint” is regarded as the Customer’s declaration submitted in a written form or sent via email (regardless of the declaration’s name or title) addressed to Osada Bachledzki Wierch concerning violation of the Customer’s rights which occurred when using the services of Osada Bachledzki Wierch. The complaint should include the Customer’s personal data allowing unequivocal identification, as well as Customer’s contact details and Complaint subject matters, i.e. detailed description of Client’s objections.

4. The complaints in a written form should be sent to: 

Górska Grupa Inwestycyjna Mastalski Matanyj

 ul. Kasprusie 6, 34-500 Zakopane

The complaints sent via email should be addressed to biurotarasy@gmail.com

5.The Customer shall address the complaint promptly after the violation occurs in order to provide solid and effective handling of the complaint.

6. After the complaint is addressed,Osada Bachledzki Wierch shall take action to handle the complaint. A permitted representative claims the right to contact the Customer in cases when the factual circumstances need to be ascertained, or additional information need to be obtained.

7. The Complaints are settled in a written form or sent via email as a reply to the sent complaint.

8. The reply to a complaint shall contain:

-legal and factual justification, unless it is not required by the nature of the allegations.

-information on the addressed problem with pointed  corresponding parts of the agreement or rules binding on the premises, unless it is not required by the nature of the allegations.

-identity of the representative replying to the complaint.

9.Replying to the Complaint addressed by the Customer shall occur in the shortest time possible, but not longer than 14 days from the date of addressing the complaint.

10. The decision on paying the compensation or refund shall be made by the board members of the Partnership

Gorska Grupa Inwestycyjna Mastalski Matanyj General Partnership headquartered in Zakopane, Krupowki St. 4 34-500  registered into Register of the Entrepreneurs kept by District Court for Kraków- Śródmieście for  XII Commercial Department of National Court Register under National Court Register Number 0000782149; Tax Identification Number 7361730574 represented by and on which behalf act associates:

-Kamil Mastalski

-Wojciech Matanyj

11. The execution of the payment of the financial claims or any other form of recompensation shall occur in the shortest time possible, but not later than 30 days after accepting the compensation based on the decision of the board members of the Partnership.

12.The Client retains the law to take legal actions regarding the Complaint in the Common Court, accordingly to the mandatory regulations of law.